FAQ

Another Planet Entertainment and The Independent are committed to producing safe events. Please review our most up-to-date COVID-19 policy requirements for entry on our Health & Safety page.

We encourage you to get vaccinated and boosted if you have not already! If you still need to get your vaccine, visit vaccines.gov for more information and to book your appointment. 

* Policy is subject to change

It is recommended that whenever possible, everyone wear a non-vented respirator, such as an N95, KN95, or KF94 respirator, or a well-fitting surgical mask with a cloth mask over it.

Not recommended: a scarf, ski mask, balaclava, bandana, turtleneck, collar, single layer of fabric, or any mask that has an unfiltered one-way exhaust valve. 

Further guidance from the CDC on mask recommendations can be found here.

* Policy is subject to change

The Independent is a cashless venue! We accept all cards, Apple Pay and Google Pay. Cash payments are not accepted at our box office, bar, merch store or coat check.

Yes, we have a coat check. Price is $3 per item although some items (rabbits, rodents, etc) may cost extra.

We sell earplugs for $1/pair at the coat check not to mention a fine array of cocktails at the bar.

That depends on the start time and the number of acts on the bill. Usually the first act goes on around 45 minutes after doors open.

Yeah, step right up and sign up here! You’ll receive email notifications for upcoming shows, presale tickets, special offers and more. Don’t miss out!

Please don’t send us a promo package in the mail. Save a stamp and a tree, and please save us from clutter! Instead, send us an email to [email protected]. Make sure you include links where we can check you out. We receive countless submissions on a daily basis so we can’t promise a reply. However, if we like what we hear, we will be in touch.

No, we don’t. We just ask that you please wear clothes.

Please visit Ticketweb to buy them now! All of our shows have online ticket sales and it is recommended to purchase them in advance as shows very often sell out.

We’ve locked someone up inside our Box Office to provide tickets to you. Our walk-up ticket window is located at the Independent and is open on all show nights an hour before doors until show time. You may purchase tickets to upcoming shows at this time. The Independent is a cashless venue! We accept all major forms of credit cards. Cash payments are not accepted. The box office does not take phone orders.

Depends on the show! We recommend purchasing tickets in advance as shows very often sell out.

The Independent neither recommends nor condones buying tickets from anyone other than our friendly Box Office or TicketWeb.

No, sorry- unless there’s a band cancellation all sales are final.

Unless otherwise specified on the event page, you can change the name at Will Call. Please email us at [email protected] to arrange a name-change. Your friend will need to bring their ID to the Box Office on the night of the show to pick up the tickets. 

The age requirements at The Independent vary from show to show, with some shows having age restrictions of 21+, some 18+, and some allowing All Ages. Any age restrictions will be listed on the event detail page and ticket link. Please check the event info for individual events and be sure to bring acceptable forms of identification with you to the venue. Note that All Ages means 6 years old and up! Everyone entering the venue is required to have their own ticket. We recommend ear protection for all children.

If the show you are attending has an age restriction (18+ or 21+), we’ll need to see another form of ID. A passport is great, but if you don’t have one because you do not travel might we suggest getting a passport and doing some traveling? Otherwise, if you bring a document that shows your DOB (like a birth certificate or a DMV temp ID), we’ll need something with your name and photo on it too.

Unfortunately, no. You must be above the age limit for that show to enter the venue, with no exceptions.

The Independent is centrally located in the Alamo Square district of the always-beautiful city of San Francisco. Our address is 628 Divisadero St. San Francisco CA 94117. We’re splat-dab in between Grove and Hayes streets.

There’s some street parking locally but spots can be hard to come by – if you can snag a meter, they are free after 6pm.

Check out this link – 511.org

Sure, Divisadero is a pretty busy thoroughfare and it’s never too difficult to flag a cab down.

Yes. Please email us at [email protected] to let us know what show you are planning on attending so we can hold a space for you. ADA restrooms are available for you as well.

Absolutely. Speciality seating is available upon request. Please contact us at [email protected] at least a day beforehand to reserve seats.

The Independent is a general admission, standing room only venue with a few first-come, first-serve seats. If you prefer to sit, try to arrive when the doors open to snag one.

Yes, we have a full bar that services a wide array of delicious libations.

We don’t serve food but can recommend some great spots in the neighborhood for you (none of which serve bad nachos). Check out this link here. 

We might be, thanks for asking. Please send your resume and some words of inspiration/ encouragement to [email protected]

Sure, it’s possible- send us a nice email and even a box of cupcakes to help us decide.

Nope, that’s one of those myths like Led Zeppelin played The Independent with Big Foot sitting in on drums. Simply not true.