FAQ

Have Questions? We’ve got answers.

Venue Info

Per the mandate issued by the City and County of San Francisco, all patrons will need to show proof of vaccination (must be 2 weeks past final dose) and wear a mask for all events at The Independent. For more information, visit our Health & Safety page.

Per the city and county of San Francisco, masks will be required regardless of vaccination status while attending events at The Independent. A non-vented N95 mask or other well-fitted mask is strongly recommended to provide maximum protection. 

Not Allowed: a scarf, ski mask, balaclava, bandana, turtleneck, collar, single layer of fabric, or any mask that has an unfiltered one-way exhaust valve. Further guidance from the San Francisco Department of Public Health on mask recommendations can be found here.

We encourage you to get vaccinated if you have not already! If you still need to get your vaccine, visit vaccines.gov for more information and to book your appointment. 

* Policy is subject to change

We have implemented Health Pass by CLEAR to ensure a quick and easy entry to all events at The Independent. All attendees are encouraged to show a Green Health Pass on the CLEAR app for an efficient entry to the venue. For more detailed information on our Health & Safety policy and how to set up your Health Pass, please visit our Health & Safety page.

Per the city and county of San Francisco, masks will be required regardless of vaccination status while attending events at The Independent. A non-vented N95 mask or other well-fitted mask is strongly recommended to provide maximum protection. 

Not Allowed: a scarf, ski mask, balaclava, bandana, turtleneck, collar, single layer of fabric, or any mask that has an unfiltered one-way exhaust valve. Further guidance from the San Francisco Department of Public Health on mask recommendations can be found here.

* Policy is subject to change

The Independent is a cashless venue! We accept all cards, Apple Pay and Google Pay. Cash payments are not accepted at our box office, bar, merch store or coat check.

Yes, we have a coat check. Price is $3 per item although some items (rabbits, rodents, etc) may cost extra.

We sell earplugs for $1/pair at the coat check not to mention a fine array of cocktails at the bar.

That depends on the start time and the number of acts on the bill. Usually the first act goes on around 45 minutes after doors open.

Yeah, step right up and sign up here! You’ll receive email notifications for upcoming shows, presale tickets, special offers and more. Don’t miss out!

Please don’t send us a promo package in the mail. Save a stamp and a tree, and please save us from clutter! Instead, send us an email to booking@theindependentsf.com. Make sure you include links where we can check you out. We receive countless submissions on a daily basis so we can’t promise a reply. However, if we like what we hear, we will be in touch.

No, we don’t. We just ask that you please wear clothes.

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Ticketing

Please visit Ticketweb to buy them now! All of our shows have online ticket sales and it is recommended to purchase them in advance as shows very often sell out.

We’ve locked someone up inside our Box Office to provide tickets to you. Our walk-up ticket window is located at the Independent and is open on all show nights an hour before doors until show time. You may purchase tickets to upcoming shows at this time. The Independent is a cashless venue! We accept all major forms of credit cards. Cash payments are not accepted. The box office does not take phone orders.

Tickets can be purchased by phone through TicketWeb by calling 1-866-468-3399

Depends on the show! We recommend purchasing tickets in advance as shows very often sell out.

The Independent neither recommends nor condones buying tickets from anyone other than our friendly Box Office or TicketWeb.

No, sorry- unless there’s a band cancellation all sales are final.

Unless otherwise specified on the event page, you can change the name at Will Call. Please email us at info@theindependentsf.com to arrange a name-change. Your friend will need to bring their ID to the Box Office on the night of the show to pick up the tickets. 

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Restrictions

We’ll need to see another form of ID.  A passport is great, but if you don’t have one because you do not travel might we suggest getting a passport and doing some traveling?  Otherwise, if you bring a document that shows your DOB (like a birth certificate or a DMV temp ID), we’ll need something with your name and photo on it too.

Sorry, we’re 21+ only, with no exceptions.

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Parking / Transportation

The Independent is centrally located in the Alamo Square district of the always-beautiful city of San Francisco. Our address is 628 Divisadero St. San Francisco CA 94117. We’re splat-dab in between Grove and Hayes streets.

There’s some street parking locally but spots can be hard to come by – if you can snag a meter, they are free after 6pm.

Check out this link – 511.org

Sure, Divisadero is a pretty busy thoroughfare and it’s never too difficult to flag a cab down.

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Seating

Yes. Please email us at info@theindependentsf.com to let us know what show you are planning on attending so we can hold a space for you. ADA restrooms are available for you as well.

Absolutely. Speciality seating is available upon request. Please contact us at info@theindependentsf.com at least a day beforehand to reserve seats.

The Independent is a general admission, standing room only venue with a few first-come, first-serve seats. If you prefer to sit, try to arrive when the doors open to snag one.

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FOOD/DRINKS

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Jobs

We might be, thanks for asking. Please send your resume and some words of inspiration/ encouragement to info@theindependentsf.com

Sure, it’s possible- send us a nice email and even a box of cupcakes to help us decide.

Nope, that’s one of those myths like Led Zeppelin played The Independent with Big Foot sitting in on drums. Simply not true.

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