Have Questions? We’ve got answers.
In preparation for our much-anticipated return to live concerts and our commitment to producing safe events, all patrons attending concerts at The Independent will need to show proof of vaccination OR a negative COVID-19 test within 72 hours of the event date to gain entry. For detailed information on how to create your CLEAR Health Pass for entry, visit our Health & Safety page.
We appreciate everyone’s participation in helping us safely bring concerts back to the Bay Area. We are relieved and hopeful to see the COVID-19 situation rapidly improving across the country and we encourage you to get vaccinated if you have not already! If you still need to get your vaccine, visit vaccines.gov for more information and to book your appointment.
* Policy is subject to change
The Independent is a cashless venue! We accept all cards, Apple Pay and Google Pay. Cash payments are not accepted at our box office, bar, merch store or coat check.
Yes, we have a coat check. Price is $3 per item although some items (rabbits, rodents, etc) may cost extra.
We sell earplugs for $1/pair at the coat check not to mention a fine array of cocktails at the bar.
That depends on the start time and the number of acts on the bill. Usually the first act goes on around 45 minutes after doors open.
Yeah, step right up and sign up here! You’ll receive email notifications for upcoming shows, presale tickets, special offers and more. Don’t miss out!
Please don’t send us a promo package in the mail. Save a stamp and a tree, and please save us from clutter! Instead, send us an email to firstname.lastname@example.org. Make sure you include links where we can check you out. We receive countless submissions on a daily basis so we can’t promise a reply. However, if we like what we hear, we will be in touch.
No, we don’t. We just ask that you please wear clothes.
Please visit Ticketweb to buy them now! All of our shows have online ticket sales and it is recommended to purchase them in advance as shows very often sell out.
We’ve locked someone up inside our Box Office to provide tickets to you without any additional charges. Our walk-up ticket window is located at the Independent and is open Monday through Friday from 11am until 6pm. It re-opens on all show nights from an hour before the doors open until show time. You may purchase tickets to upcoming shows at any of these times. We accept cash or credit card (American Express / Mastercard / Visa).
I’m on the internet reading this right now but do not understand or trust the web. Can I buy tickets over the phone from your Box Office?
Depends on the show! We recommend purchasing tickets in advance as shows very often sell out.
My buddy told me that tonight’s show is sold out- do you think anyone will be selling tickets out front if I come down?
The Independent neither recommends nor condones buying tickets from anyone other than our friendly Box Office or TicketWeb.
I bought a ticket to a show but can’t come because I’m travelling to Budapest to learn how to make goulash from a world famous Hungarian chef that same night. Can I get a refund for my ticket?
No, sorry- unless there’s a band cancellation all sales are final.
I bought a ticket to a show but can’t come because a dangerously insane Hungarian chef got angry at me for nothing in particular and blew a palm-full of paprika in my eye. Can I put my ticket under a different name at Will Call so my friend can use it?
Unless otherwise specified on the event page, you can change the name at Will Call. Give a call to the Box Office at 415.771.1421 during business hours to arrange a name-change. Your friend will need to bring his/her ID to the Box Office on the night of the show to pick up the tickets.
We do sell some APE tickets to shows at various venues around the Bay Area. These tickets are cash only, and subject to at least a $5.00 service charge. Click here for a list of APE tickets currently available.
I’m over 21 and have the scars to prove it. Problem is that my friend took my ID and melted it to use in an art exhibit- can I still get in to see my 2nd favorite band?
We’ll need to see another form of ID. A passport is great, but if you don’t have one because you do not travel might we suggest getting a passport and doing some traveling? Otherwise, if you bring a document that shows your DOB (like a birth certificate or a DMV temp ID), we’ll need something with your name and photo on it too.
Sorry, we’re 21+ only, with no exceptions.
Parking / Transportation
The Independent is centrally located in the Alamo Square district of the always-beautiful city of San Francisco. Our address is 628 Divisadero St. San Francisco CA 94117. We’re splat-dab in between Grove and Hayes streets.
There’s some street parking locally but spots can be hard to come by – if you can snag a meter, they are free after 6pm.
Check out this link – 511.org
Sure, Divisadero is a pretty busy thoroughfare and it’s never too difficult to flag a cab down.
Yes. Please contact us ahead of time during our day time hours (M-F 11am-6pm) at 415.771.1422 to let us know what show you are planning on attending so we can hold a space for you. ADA restrooms are available for you as well.
Absolutely. Specialty seating is available upon request. Please contact us via phone (415.771.1422) during our daytime hours (M-F 11am-6pm) at least a day before hand to reserve seats.
The Independent is a general admission, standing room only venue with a few first-come, first-serve seats. If you prefer to sit, try to arrive when the doors open to snag one.
Call me crazy but I’m the type of guy that likes to imbibe in a few well-mixed yet affordable drinks while I listen to live music in a club- do you have a bar?
Yes, we have a full bar that services a wide array of delicious libations.
Call me crazy but I’m the type of person that loves to eat a plate of hastily prepared nachos covered with microwaved beef and a sorry excuse for cheese while I listen to live music in a club- do you serve food?
We don’t serve food but can recommend some great spots in the neighborhood for you (none of which serve bad nachos). Check out this link here.
We might be, thanks for asking. Please send your resume and some words of inspiration/ encouragement to email@example.com
Sure, it’s possible- send us a nice email and even a box of cupcakes to help us decide.
Nope, that’s one of those myths like Led Zeppelin played The Independent with Big Foot sitting in on drums. Simply not true.